At Divine Jewelry, we take great pride in the quality and workmanship of every piece of jewelry we create and offer. We stand behind our merchandise with a generous exchange and return policy on certain items purchased.
●Divine Jewelry offers a 100% exchange policy for 30 day. Unless
specified before purchase, all items are exchangeable for 100%
●Exchange and Return policy is excluded on custom design jewelries.
○The return policy timeline starts when the customer receives
their order per confirmation from the mail carrier.
○If you are dissatisfied with your purchase for any reason, you
may return it within 7 days for a full refund.
○Upgraded shipping and expediting fees are non-refundable.
○To initiate the return/exchange process, please contact our
Customer Service department at
and request a
“RMA” (Return Merchandise Authorization) number. You will
need to provide them with your original order number, the
description of the item(s) being returned, and advise them
whether you wish to return it for a refund, exchange, or store
credit for a future purchase. All individual policies, terms,
conditions, and related fees apply based on the circumstances,
time frame, and condition of your return/exchange.
Securely package your item(s) with regard to protection of the
contents. Items can be dropped off in person or shipped to our
corporate headquarters for return/exchange processing. Label
your package EXACTLY as:
Divine Jewelry, Inc
2828 S. Robertson Blvd
Los Angeles, CA 90034
If you decide to drop off returns/repairs/exchanges in person,
you will need to get a receipt at the time you drop off your
Be sure to write the RMA number on the box for faster
It is recommended that you address it to our
shipping address as
“Divine Jewelry” ONLY, and not to
anywhere on the package to avoid
stolen/lost packages. All packages returned without an RMA
number will be refused. Be sure to include the original
appraisal and original jewelry box. Fees may apply if the
appraisal and original box are not included within your
Divine Jewelry is not responsible for return shipping labels and
handling fees. The customer understands that it is their
responsibility to choose a reliable shipping carrier to ensure
their package for appropriate value and to require a valid
signature upon the delivery of their valuable. Customers may
use any shipping carrier they prefer as long as the item is
shipped with a return tracking number, a valid signature and
insured for a value meeting or exceeding the value of purchase.
After shipping, please provide your Customer Service
representative the tracking information either via email or
phone. Note that Divine Jewelry is not responsible for loss or
damage of items being shipped to us for
return/exchange/trade-in/appraisal. Furthermore, Divine is
not responsible for loss or damage of items being shipped to
us for any reason, including but not limited to: unsigned, lost
or stolen packages, additional costs, fees, tariffs, losses,
damages, or any other liability in regard to any shipment sent
from the customer to Divine Jewelry. Any loss or damage of
items shipped by the customer to Divine Jewelry will be
handled between the customer and their carrier’s insurance
provider and are not the responsibility of Divine Jewelry.
Packages with signs of damages will be refused.
All merchandise returned or exchanged will be checked by our
gemologists and must be reviewed and confirmed by our
accounting department and cross-referenced with its
corresponding original order.
Divine Jewelry reserves the right to refuse or reject any return,
exchange, refund, or warranty repair/exchange if merchandise
is not received in an acceptable state comparable to the
original item sold, if any merchandise has been removed from
its original setting, has been altered, re-sized, has been
tampered with or damaged, or if any items originally included
with item(s) sold to the customer are not included with the
item(s) being returned/exchanged.
All jewelry returns and exchanges must include the item(s)
being returned, along with a copy of your invoice, along with
the original appraisal and jewelry box for the item(s). Fees
may apply if the appraisal and original box are not included
with your return/exchange.
Refund processing time normally takes between 4-8 business
days. Credit card payments will be refunded back to the
original card used to place the order with NO EXCEPTIONS.
PayPal payments will receive a PayPal refund. Wire transfers,
checks, and refunds of any difference on items accepted for a
trade-in will be via a company check from Divine Jewelry.
Exchange processing time normally takes between 3-10
business days depending on the new item(s). Custom order
items may take longer to process.
Any returns/exchanges on jewelry will require a Return
Merchandise Authorization number and are also subject to the
additional terms and requirements set forth under our Terms
and Conditions, Shipping Policies, Return Policies, Layaway
Plan Terms, Custom Order and Design Terms, Payment
Method Policies, Warranty Terms, and will be subject to any
additional terms and policies separately indicated within our
website, on invoices, credit applications, contracts,
promissory notes, or any other document processed in regard
to business conducted with Divine Jewelry.